Most problems after a job could be fixed in a day, if you knew about them.
Where it breaks down:
Customers who are unhappy often say nothing to you.
They say it to everyone else.
Follow-up calls are the first thing dropped after a long day.
Small problems grow.
Reviews depend on someone remembering to ask.
Good work goes unrecognized.
We built it around listening first: was everything done right?
- A short call after the job shows you're paying attention.
- A problem logged the same week is easier to fix.
- The review link goes to every customer reached, whatever they said, so no one is filtered out.
The agent had to:
- Reach customers after the job, who have agreed to be contacted.
- Listen, and log any problem for a person.
- Send a thank-you in writing when the call ends.
A RevAIvo Voice agent that checks in after the job and logs anything that wasn't right.
Your list, with consent
Works only the customers on the list you provide, who have given your business their consent to be contacted.
Listens first
Asks whether the work was done to the customer's satisfaction and whether anything was missed, and records the answer in their words.
Problems logged for your team
Anything that wasn't right is logged as a callback request with the details captured. The agent doesn't promise a fix, a refund, or a credit.
Consent first
The first text carries a thank-you with a link to leave a review, and asks the customer to confirm they would like text updates. Later texts go only to customers who confirm.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your team.
- The customer reports a problem with the work, or a safety concern.
- The customer asks for a refund or a credit.
- The customer asks to stop calls. The request is recorded for your team.
- The customer asks for a person.
What the call sounds like
Hi, is this Priya? This is Brightwater Heating & Air. We finished your AC repair on Monday, and I wanted to check that everything was done to your satisfaction.
Yes, it's working great, and the technician was very good.
I'm glad to hear it. Was there anything we missed, or anything you'd like us to know?
No, all good.
Thank you, Priya. When we hang up I'll text you a thank-you, with a link if you'd like to leave a review. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Priya, this is Brightwater Heating & Air. Thank you for choosing us. If you'd like to leave a review: brightwater.example.org/review. Tap to confirm you'd like text updates from us: brightwater.example.org/texts. To stop texts at any time: brightwater.example.org/stop
Hi Priya, thank you for choosing Brightwater. If you'd like to leave a review, you can do so here: brightwater.example.org/review. If anything isn't right, contact us at 555-0170.
The first text asks the customer to confirm they would like text updates. Later texts go only to customers who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 500 check-in calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, when customers pick up, and outcomes by disposition.
Problems caught while they're small, and good work recognized, from a call nobody had time to make.
A check-in after every job, handled.