Price shoppers call three companies in a row, and book with the one who picks up.
Where it breaks down:
Callers ask what a visit costs before they book.
Whoever answers reads the same price list, again and again.
Callers outside your area tie up calls you can't serve.
Time goes to calls that can't become jobs.
A price quoted off the cuff can differ from the final bill.
A misunderstanding starts the job on the wrong foot.
We kept it honest: the published price, the real service area, and a person for anything bigger.
- Most price questions have a published answer: a service-call fee, a diagnostic fee, a flat rate for common work.
- A firm price for a job needs someone to see it.
- A caller outside your area is better told plainly, and early.
The agent had to:
- Answer only from your price list and service area.
- Never promise a final price for a job nobody has seen.
- Put the details in writing when the call ends.
A RevAIvo Voice agent that answers price and service-area questions from your own information.
Your price list
Gives the service-call fee, the diagnostic fee, and flat rates for common work, exactly as you've set them.
Your service area
Checks the caller's town or zip code against the area you serve, and says plainly if it's outside.
Consent first
The first text carries the price and service-area details, and asks the customer to confirm they would like text updates. Later texts go only to customers who confirm.
A person for the big jobs
Large jobs and anything that needs to be seen go to your team as a callback request, or to an estimate visit if you've set one up.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your team.
- The caller wants a firm price for a large or unusual job.
- The caller asks the agent to match or beat another company's price.
- The caller disputes a past charge.
- The caller asks for a person.
What the call sounds like
How much do you charge to come out and look at a furnace that won't start?
Our service call is $89. It covers the visit and the diagnosis, and it's credited toward the repair if you go ahead. The technician quotes any repair before starting work.
Do you cover Riverbend?
Yes, Riverbend is in our service area.
Great. Can you send me that?
Of course. When we hang up I'll text you the price list and our service area. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi, this is Brightwater Heating & Air. Our service-call fee and the areas we serve: brightwater.example.org/pricing. To book a visit: brightwater.example.org/book. Tap to confirm you'd like text updates from us: brightwater.example.org/texts. To stop texts at any time: brightwater.example.org/stop
Thanks for calling Brightwater Heating & Air. Our service-call fee and the areas we serve are here: brightwater.example.org/pricing. You can book a visit at brightwater.example.org/book.
The first text asks the customer to confirm they would like text updates. Later texts go only to customers who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 300 pricing and service-area calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, how each call ended, and how many needed a callback.
Price and service-area questions answered the same way every time, from your own list, with the details in the caller's hands.
Your front desk keeps its time for the calls that become jobs.