Most quotes don't get a no. They go quiet.
Where it breaks down:
Customers get a quote and then hear nothing.
They book with whoever calls them next.
Following up on every open quote is a job nobody has time for.
The warmest leads go cold.
The sticking point is rarely the price alone.
It could be timing, a question, or a second opinion, and nobody asked.
We kept the follow-up light: ask what's holding it up, and make the next step easy.
- A quote that went quiet may still be a customer who wants the work.
- One friendly call can find out why it stalled.
- No pressure: a no is a fine answer.
The agent had to:
- Reach customers with open quotes who have agreed to be contacted.
- Ask what's holding it up, and record the answer.
- Send the quote and move on, or book the next step if the customer is ready.
A RevAIvo Voice agent that follows up on quotes that have gone quiet.
Your list, with consent
Works only the customers on the list you provide, who have given your business their consent to be contacted.
Finds the sticking point
Asks what's holding up the decision, such as timing, a question about the work, or another quote, and records the answer for your team.
Consent first
The first text carries the quote and a booking link, and asks the customer to confirm they would like text updates. Later texts go only to customers who confirm.
A person for the negotiation
Discounts, price changes, and scope changes go to your team. The agent never negotiates.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your team.
- The customer asks for a discount or a change to the quote.
- The customer has a question about the scope of the work.
- The customer asks to stop calls. The request is recorded for your team.
- The customer asks for a person.
What the call sounds like
Hi, is this Tom? This is Brightwater Heating & Air. We sent you a quote for a new water heater a couple of weeks ago, and I wanted to check in. Do you have any questions?
I've been comparing a couple of options. I'm not sure about the timing.
That's reasonable. Is it more the timing, or something about the quote?
Mostly timing. My old one still works.
Understood, and there's no pressure. I'll note that for the team. When we hang up I'll text you the quote again so you have it handy, with the booking link for when you're ready. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Tom, this is Brightwater Heating & Air. Here is your water heater quote again: brightwater.example.org/quote. Book whenever you're ready: brightwater.example.org/book. Tap to confirm you'd like text updates from us: brightwater.example.org/texts. To stop texts at any time: brightwater.example.org/stop
Hi Tom, thanks for talking with us. Here is your quote: brightwater.example.org/quote. When you're ready to go ahead, you can book at brightwater.example.org/book.
The first text asks the customer to confirm they would like text updates. Later texts go only to customers who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 400 quote follow-up calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, when customers pick up, and outcomes by disposition.
Quiet quotes followed up, the real sticking points on record, and the warmest leads kept from going cold.
One friendly call where nobody had time for any.