Every candidate who calls or applies is waiting for someone to get back to them.
Where it breaks down:
Candidates call about openings and status all day.
Recruiters answer the same questions instead of placing people.
New applicants wait for a screening call.
Interest cools, and they take work elsewhere.
Screening answers are collected unevenly, call by call.
A recruiter starts each conversation from scratch.
We treated the inbound question and the outbound screening as one job: get the right details to the right recruiter.
- Whether a candidate calls in or gets called, the recruiter needs the same few answers: where, when, and what experience.
- Questions about roles and status are routine. Decisions about people are not.
- A screening call should collect what you ask for, and never judge it.
The agent had to:
- Answer from the role details and status information you provide.
- Ask only the questions you define, and never about protected characteristics.
- Pass every answer to a recruiter, and never score, rank, or reject anyone.
One RevAIvo Voice agent that answers candidates when they call, and screens applicants when you need it.
Roles and status
Answers questions about open roles, shifts, and where an application stands, from the information you provide and a tool you connect over MCP.
Your screening questions
Collects the availability and screening answers you define, such as location, shift windows, and certifications, and nothing else. It doesn't score, rank, or reject anyone.
Consent first
The first text carries the role details or a link to track the application, and asks the person to confirm they would like text updates. Later texts go only to people who confirm.
Recruiters decide
Every answer goes to your recruiters as structured fields, and anything needing judgment goes to them as a callback request.
Works both ways
The candidate calls about an opening or the status of an application. The agent answers from your information and, if they'd like to apply, collects the details you define.
I saw the warehouse opening on your site. Is it still available, and what are the shifts?
Your team sets the list of applicants who have agreed to be contacted. The agent calls them to collect the same details, which absorbs a surge in applications without extra headcount.
Hi, this is Pinecrest Staffing. You applied for a warehouse role, and I have a few quick questions to get you in front of a recruiter.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your recruiters.
- The candidate asks whether they will be hired, or how they compare to others. The agent never decides.
- The candidate asks about pay beyond what the posting says, or wants to negotiate.
- The candidate raises an accommodation, a complaint, or a legal question.
- The candidate asks for a person.
What the call sounds like
I saw the warehouse opening on your site. Is it still available, and what are the shifts?
Yes, the warehouse associate role is open. The shifts are first shift, 6 a.m. to 2:30 p.m., and second shift, 2:30 to 11 p.m. Would you like to apply?
Yes, first shift.
Great. A few quick questions. May I have your name, and the area you live in?
Jordan Lee, near Eastgate.
Thanks, Jordan. Are you able to work Monday through Friday on first shift?
Yes.
And have you worked in a warehouse before?
Two years, and I have a forklift certification.
Thank you. I've passed that to our recruiter, who makes the decisions on placements, so I can't say what comes next. When we hang up I'll text you the role details and a link to track your application. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Jordan, this is Pinecrest Staffing. Here are the warehouse associate role details and a link to track your application: pinecrest.example.org/jobs/warehouse. Tap to confirm you'd like text updates from us: pinecrest.example.org/texts. To stop texts at any time: pinecrest.example.org/stop
Hi Jordan, thanks for calling Pinecrest Staffing. Your details have gone to our recruiter. You can see the role and your application status here: pinecrest.example.org/jobs/warehouse.
The first text asks the person to confirm they would like text updates. Later texts go only to people who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 600 candidate calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, when people pick up, and outcomes by disposition.
Candidates who get an answer, applicants who get a screening call, and recruiters who start with the same fields every time.
One agent for the call that comes in, and the surge that doesn't wait for headcount.