A bench is only useful if it's warm.
Where it breaks down:
Candidates drift away once an assignment ends.
They take other work, and you don't know.
A stale list means a coordinator calling people who have moved on.
Time goes to numbers that don't work.
Availability changes, and nobody records it.
When an order lands, the list is guesswork.
We built it to keep the bench honest: who is looking, and when.
- A short, friendly check-in is a low-effort way to find out.
- Availability is the answer that matters most when an order comes in.
- A candidate who has moved on should be able to say so, and be left alone.
The agent had to:
- Reach candidates who have agreed to be contacted.
- Record availability and interest accurately.
- Accept a no, and note it.
A RevAIvo Voice agent that keeps your bench warm.
Your list, with consent
Works only the candidates on the list you provide, who have agreed to be contacted by your agency.
Availability, updated
Asks whether the candidate is still looking, what kind of work, and when they're available, and records it as structured fields.
Consent first
The first text carries a link to update their profile, and asks the person to confirm they would like text updates. Later texts go only to people who confirm.
Respects a no
A candidate who has moved on, or asks to stop calls, is recorded for your team and not pushed.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your recruiters.
- The candidate asks about a specific opening or placement. A recruiter picks it up.
- The candidate asks about pay or a past assignment.
- The candidate raises a complaint.
- The candidate asks to stop calls. The request is recorded for your team.
- The candidate asks for a person.
What the call sounds like
Hi, is this Kevin? This is Pinecrest Staffing. It's been a few months since your last assignment, and I'm checking in to see whether you're still looking for work.
Yes, I am, but I need days only now.
Thanks for telling me. Which days, and what kind of work are you looking for?
Monday through Friday, warehouse or light assembly.
Noted. I'll pass that to our recruiters. When we hang up I'll text you a link to update your profile. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Kevin, this is Pinecrest Staffing. You can update your availability and the work you want here: pinecrest.example.org/profile. Tap to confirm you'd like text updates from us: pinecrest.example.org/texts. To stop texts at any time: pinecrest.example.org/stop
Hi Kevin, thanks for talking with us. You can update your availability and the work you want here: pinecrest.example.org/profile.
The first text asks the person to confirm they would like text updates. Later texts go only to people who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 800 re-engagement calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, when people pick up, and outcomes by disposition.
A bench you can trust when an order lands: who is looking, and when they're free.
Candidates who've drifted, checked in on without a week of dialing.