A bad first day can end an assignment before it starts.
Where it breaks down:
Workers who have a rough first day often don't tell you.
They simply don't come back.
Coordinators can't check in on every new worker.
Problems at the client site go unnoticed.
New workers don't know where their schedule or timesheet is.
Small questions turn into calls to the office.
We kept it friendly and short: how did it go, and what do you need?
- A call right after the first shift shows the worker that someone is paying attention.
- A problem caught on day one is easier to fix than one caught on day five.
- Safety concerns and complaints belong with a person.
The agent had to:
- Reach new workers after their first shift, who have agreed to be contacted.
- Listen, and log any problem for a person.
- Put the next steps in writing.
A RevAIvo Voice agent that checks in after the first shift and logs anything that wasn't right.
Your list, with consent
Works only the workers on the list you provide, who have agreed to be contacted by your agency.
Listens first
Asks how the shift went and whether anything was missing or wrong, and records the answer in the worker's words.
Problems logged for your team
Anything that wasn't right goes to your coordinator as a callback request. The agent doesn't promise a fix or a reassignment.
Consent first
The first text carries a thank-you with a link to their schedule and timesheet, and asks the person to confirm they would like text updates. Later texts go only to people who confirm.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your recruiters.
- The worker reports an injury, a safety concern, or harassment. It is flagged for a person.
- The worker asks about pay.
- The worker wants to be moved to a different assignment.
- The worker asks to stop calls. The request is recorded for your team.
- The worker asks for a person.
What the call sounds like
Hi, is this Imani? This is Pinecrest Staffing. I'm checking in on how your first shift at the distribution center went.
It went well. It was a little confusing finding the break room, but fine.
Good to hear. Was there anything you were missing, like equipment or instructions?
No, I'm all set. I'm back tomorrow.
Great. I'll note the break room for your coordinator so they can tell the next new person. When we hang up I'll text you a thank-you with the link to your schedule and timesheet. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Imani, this is Pinecrest Staffing. Thanks for a great first shift. Your schedule and timesheet are here: pinecrest.example.org/me. Tap to confirm you'd like text updates from us: pinecrest.example.org/texts. To stop texts at any time: pinecrest.example.org/stop
Hi Imani, thanks for your first shift. Your schedule and timesheet are here: pinecrest.example.org/me. If anything isn't right, call your coordinator at 555-0180.
The first text asks the person to confirm they would like text updates. Later texts go only to people who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 400 check-in calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, when people pick up, and outcomes by disposition.
Problems caught on day one, workers who feel noticed, and a link to the next step in their hands.
A check-in after every first shift, handled.