"Where's my paycheck?" is a call that can't be answered wrongly.
Where it breaks down:
Pay and timesheet questions reach coordinators and recruiters.
People who can't see payroll guess, or pass the caller along.
Workers call again and again when they hear nothing.
A small timesheet issue becomes a complaint.
A promised pay date that slips damages trust.
Nobody should promise one but payroll.
We scoped it narrowly: listen, capture, and route. Pay stays with payroll.
- Pay is among the most sensitive subjects a worker raises, and the answer has to come from payroll.
- What helps is capturing the question clearly and telling the worker where it went.
- A worker who has been heard shouldn't have to repeat the story.
The agent had to:
- Never state, estimate, or promise pay or a pay date.
- Capture the worker, the pay period, and what is wrong.
- Confirm in writing that it went to payroll.
A RevAIvo Voice agent that routes pay and timesheet questions to payroll with the context captured.
Never states pay
Doesn't give amounts, estimate pay, or promise a pay date. It tells the worker plainly that payroll answers pay questions.
Context captured
Records the worker, the assignment, the pay period, and what the worker says is wrong, so payroll starts with the details.
Logged for payroll
Passes each question to payroll as a callback request. Where you've set a number, it can connect the caller.
Consent first
The first text carries the payroll contact and your timesheet page, and asks the person to confirm they would like text updates. Later texts go only to people who confirm.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your recruiters.
- The worker asks about pay, a paycheck, or a missing hour. That is every call on this line.
- The worker says they have not been paid, or were paid incorrectly.
- The worker asks about taxes, deductions, or garnishments.
- The worker asks for a person.
What the call sounds like
Hi, I worked all of last week and my hours don't show on my timesheet. When will I get paid?
I'm sorry about that. I can't see or promise pay, because payroll handles it, but I can log this for them with the details. May I have your name and worker ID?
Marcus Bell, 19377.
Thanks, Marcus. Which week, and which assignment?
Last week, the distribution center, first shift.
I've logged that your hours from last week at the distribution center don't show on your timesheet. When we hang up I'll text you the payroll contact and your timesheet page. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Marcus, this is Pinecrest Staffing. Your timesheet question has been logged for payroll. Payroll contact and your timesheet page: pinecrest.example.org/payroll. Tap to confirm you'd like text updates from us: pinecrest.example.org/texts. To stop texts at any time: pinecrest.example.org/stop
Hi Marcus, thanks for calling Pinecrest Staffing. Your timesheet question has been logged for payroll. You can reach them at 555-0181 or see your timesheet here: pinecrest.example.org/payroll.
The first text asks the person to confirm they would like text updates. Later texts go only to people who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
By design, on every call:
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, how each call ended, and how many needed a callback.
A worker with a pay question who is heard, whose question reaches payroll with the details, and who knows it did.
The most sensitive question kept with the people who can answer it.