A no-show is only a problem if you find out after the shift starts.
Where it breaks down:
Confirming a roster by hand takes a coordinator hours.
It gets skipped on the busiest days.
Workers forget, or can't make it and don't say.
The client is short, and you find out at start time.
Shift details change, and not everyone hears.
Workers go to the wrong place, or at the wrong time.
We built it around one question: are you still good for your shift?
- A call the day before is early enough to find a replacement.
- A worker who can't make it should be able to say so easily.
- The shift details are worth repeating, in writing.
The agent had to:
- Reach scheduled workers who have agreed to be contacted.
- Confirm they are coming, or flag that they are not.
- Send the shift details in writing.
A RevAIvo Voice agent that confirms the roster before the shift.
Your list, with consent
Works only the workers on the list you provide, who have agreed to be contacted by your agency.
Confirm or flag
Asks whether the worker can still make the shift. A yes is recorded, and a no is flagged for your coordinator so a replacement can be found.
Details repeated
Confirms the start time, the location, and what to bring, from the assignment record.
Consent first
The first text carries the shift details, and asks the person to confirm they would like text updates. Later texts go only to people who confirm.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your recruiters.
- The worker says they can't make the shift. It's flagged for your coordinator.
- The worker asks about pay or hours.
- The worker reports a problem at the client site.
- The worker asks to stop calls. The request is recorded for your team.
- The worker asks for a person.
What the call sounds like
Hi, is this Sofia? This is Pinecrest Staffing, calling to confirm your shift tomorrow at 6 a.m. at the distribution center on Dock Road. Are you still able to make it?
Yes, I'll be there.
Great. Remember to bring your ID and steel-toe boots. Do you need directions?
No, I know where it is.
Perfect. When we hang up I'll text you the shift details. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Sofia, this is Pinecrest Staffing. Your shift is tomorrow at 6 a.m., at the distribution center on Dock Road. Bring your ID and steel-toe boots. Tap to confirm you'd like text updates from us: pinecrest.example.org/texts. To stop texts at any time: pinecrest.example.org/stop
Hi Sofia, thanks for confirming. Your shift is tomorrow at 6 a.m., at the distribution center on Dock Road. Bring your ID and steel-toe boots. For anything else, call 555-0180.
The first text asks the person to confirm they would like text updates. Later texts go only to people who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 1,200 confirmation calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, when people pick up, and outcomes by disposition.
A confirmed roster, and the workers who can't come known early enough to replace them.
No more finding out at start time.