An open shift means a client who is short, and a coordinator dialing down a list.
Where it breaks down:
A call-off or a new order leaves a shift open on short notice.
A coordinator starts dialing, and every minute counts.
Calling down a list by hand takes hours.
The shift is still open while they dial.
Offering a shift to the wrong people causes a bigger problem.
Placement decisions shouldn't be rushed or guessed.
We kept placement decisions with your team: you choose who can be offered a shift, and the agent works that list.
- A shift fills quickly only if someone works the list quickly.
- Which workers qualify for a shift is a decision for your team, made before the call.
- A worker who says no should be left alone, and the agent should move on.
The agent had to:
- Call only the workers your team has approved for the shift, who have agreed to be contacted.
- Offer the shift plainly, and record the answer.
- Stop once the shift is filled.
A RevAIvo Voice agent that works your approved list when a shift opens up.
Your list, your order
Works the approved list in the order you set, and stops when the shift is filled.
The offer, plainly
States the client, location, time, and pay as posted, and asks whether the worker wants the shift. A yes is recorded as accepted.
Consent first
The first text carries the shift confirmation, and asks the person to confirm they would like text updates. Later texts go only to people who confirm.
Respects a no
A worker who declines, or asks to stop calls, is recorded and left alone, and the agent moves to the next name.
It brings in your team when…
Scoped narrow on purpose. Where you've set a number it can connect the caller; otherwise it logs a callback request for your recruiters.
- The worker asks about pay beyond what's posted, or wants to negotiate.
- The worker asks about a different assignment.
- The worker raises a safety concern about the client site.
- The worker asks to stop calls. The request is recorded for your team.
- The worker asks for a person.
What the call sounds like
Hi, is this Terrence? This is Pinecrest Staffing. We have a shift open tomorrow at the distribution center on Dock Road, 2:30 to 11 p.m., at the posted rate. Would you like it?
Yes, I can do that.
Great, it's yours. Please arrive by 2:15 with your ID and steel-toe boots. When we hang up I'll text you the confirmation. The text will also ask you to confirm you'd like text updates from us, and I won't send more unless you do.
Sent after the call
Hi Terrence, this is Pinecrest Staffing. You're confirmed for tomorrow, 2:30 to 11 p.m., at the distribution center on Dock Road. Arrive by 2:15 with your ID and steel-toe boots. Tap to confirm you'd like text updates from us: pinecrest.example.org/texts. To stop texts at any time: pinecrest.example.org/stop
Hi Terrence, thanks for taking the shift. You're confirmed for tomorrow, 2:30 to 11 p.m., at the distribution center on Dock Road. Arrive by 2:15 with your ID and steel-toe boots.
The first text asks the person to confirm they would like text updates. Later texts go only to people who confirm. Messages go out when the call ends, and the wording is illustrative.
What changes for your team
An illustrative scenario:
Say your team handles 500 shift-fill calls a month, and the agent takes 40% of them end to end, at an assumed 5 minutes a call. These figures are assumptions for illustration, not customer results.
In a pilot we measure this with you, on your own calls in RevAIvo Pulse: calls connected, when people pick up, and outcomes by disposition.
Open shifts offered down your approved list without a coordinator dialing, with the confirmation in the worker's hands.
Placement decisions stay with your team. The dialing doesn't.